Shared Inbox, AI Assisted, Supercharged Support
One Inbox. Your Whole Team. Total Control.
One Inbox. Your Whole Team. Total Control.
Yeti’s Shared Inbox turns your entire support team into a lean, responsive machine. Manage WhatsApp, Instagram, and Facebook chats in one place — no overlap, no confusion.
For sales Teams
Centralize all inbound leads, track interactions, and collaborate across your sales reps. Yeti helps you close deals faster with context-rich conversations.
For Fast Response Ops
Beat the clock on SLAs with AI-suggested replies, smart ticket routing, and real-time team collaboration — designed for teams that move at lightning speed.
For support
Handle all customer queries from WhatsApp, Instagram, and Facebook in one place. Assign tickets, leave notes, and respond faster — no tab-switching chaos.
For Multi-Agent Teams
Assign, reassign, and track conversations in real time. Whether you're 3 agents or 30, everyone stays in sync with internal notes, tags, and activity history.
Unified Communication, Streamlined Collaboration
Manage all incoming messages from WhatsApp, Instagram DMs, and Facebook Messenger in one clean, collaborative inbox.
Assign conversations, tag teammates, and reply instantly — all while maintaining full conversation history and context.
- One-click ticket assignment
- Real-time team collaboration
- Access chat history & notes
- Smart inbox filtering
- Mobile + desktop ready
Built for Teams That Move Fast
Whether you’re a two-person startup or a 20-agent support team, Yeti’s Shared Inbox is built to scale.
Track team performance, distribute workload evenly, and maintain laser-focused response quality.
- User roles + access controls
- Team analytics & performance
- Shift-based ticket routing
- SLA tracking
- Internal team chat (coming soon)
Never Ask “What’s This About?” Again.
Every conversation in Yeti’s Shared Inbox comes packed with customer data, tags, interaction history, and internal notes — so you’re always in the know.
No jumping tabs. No guessing. Just instant understanding and faster resolutions.
- Built-in customer profiles
- Agent notes + internal comments
- Tag-based filtering
- Contact history timeline
- CRM data in one click
AI Assistance That Has Your Back(Coming Soon)
Yeti’s AI-assisted reply suggestions help your agents answer faster, better, and more consistently — especially during peak hours. The AI understands context, detects intent, and recommends accurate, tone-aligned replies to close queries quicker.
- Suggested replies
- Auto-tagging by conversation type
- Smart escalation detection
- Typo correction + tone matching
- Continuous learning from past replies
Try Yeti’s Shared Inbox Today
Bring your support team together. Respond faster.
Clean Interface
